Guestcare365 Terms of Service

1. Acceptance of Terms

Welcome to Guestcare365. These Terms of Service ("Terms") govern your access to and use of the Guestcare365 platform, website, mobile applications, Property Management System (PMS), Channel Manager, Booking Engine, AI-powered WhatsApp services, and related products and services.

By accessing or using Guestcare365, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

2. About Guestcare365

Guestcare365 is a hospitality technology platform designed to help hotels, resorts, serviced apartments, and hospitality businesses manage guest engagement, reservations, operations, communications, and property management.

3. Eligibility

You must be at least 18 years of age or otherwise legally capable of entering into a binding agreement to use our Services.

4. User Accounts

You agree to:

• Provide accurate and complete information.
• Maintain the confidentiality of your login credentials.
• Notify us immediately of any unauthorized use of your account.
• Accept responsibility for all activities conducted through your account.

5. Acceptable Use

Users shall not:

• Violate any applicable laws or regulations.
• Upload malicious software or harmful code.
• Attempt unauthorized access to any systems.
• Interfere with platform security or performance.
• Copy, modify, reverse engineer, or distribute any part of the platform without permission.
• Use Guestcare365 for fraudulent or unlawful purposes.

6. Hotel Responsibilities

Hotels using Guestcare365 are responsible for:

• Maintaining accurate room availability and pricing.
• Ensuring guest information entered into the system is accurate.
• Obtaining any legally required guest consent.
• Complying with local hospitality, taxation, and privacy laws.

7. Guest Responsibilities

Guests agree to:

• Provide accurate booking information.
• Use the platform responsibly.
• Follow the policies of the hotel where they stay.
• Respect applicable laws while using the Services.

8. Payments

Subscription fees, implementation charges, and other service fees are governed by the applicable commercial agreement between Guestcare365 and the customer.

Hotels remain responsible for payments collected directly from guests unless otherwise agreed.

9. Intellectual Property

All software, designs, trademarks, logos, content, source code, graphics, and documentation are the exclusive property of Guestcare365 or its licensors.

No ownership rights are transferred through use of the Services.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted or error-free operation.

Scheduled maintenance and unforeseen technical issues may occasionally affect service availability.

11. Limitation of Liability

To the maximum extent permitted by law, Guestcare365 shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of the Services.

Our total liability shall not exceed the amount paid by the customer for using our Services.

12. Suspension and Termination

We may suspend or terminate access if:

• These Terms are violated.
• Fraudulent or illegal activities are detected.
• Subscription payments remain overdue.
• Continued access poses security or operational risks.

13. Privacy

Your use of the Services is also governed by the Guestcare365 Privacy Policy. View Privacy Policy

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Bhubaneswar, Odisha.

15. Changes to Terms

Guestcare365 may revise these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms. The updated effective date will be shown at the top of this page.