Frequently Asked Questions

Guestcare365 is designed for:

• Hotels
• Resorts
• Boutique Hotels
• Homestays
• Serviced Apartments
• Vacation Rentals
• Business Hotels
• Hospitality Chains

No. Guests can simply scan the QR code provided by the hotel to access hotel services directly from their WhatsApp. No app installation is required.

Guests can conveniently access:

• Digital Pre Check-in
• Room Service Requests
• Housekeeping Requests
• Food & Beverage Menu
• Concierge Services
• Laundry Requests
• Maintenance Requests
• Airport Transfers
• Hotel Feedback
• AI-powered WhatsApp Assistance

Yes. Guestcare365 includes a cloud-based PMS to manage reservations, room inventory, guest profiles, check-ins, check-outs, housekeeping, billing, and reporting from a single platform.

Yes. Guestcare365 supports multi-property management, making it ideal for hotel groups and hospitality chains.

Yes. Housekeeping teams can update room status in real time, helping front office staff know exactly which rooms are clean, occupied, under maintenance, or ready for guests.

Yes. Hotels can receive direct bookings through their own website using the Guestcare365 Booking Engine, helping reduce dependency on Online Travel Agencies (OTAs).

Yes. Guests can book rooms online, receive instant confirmation, and securely complete payments (subject to the hotel's payment gateway configuration).

The Channel Manager allows hotels to update room availability and rates across multiple Online Travel Agencies (OTAs) such as Booking.com, Expedia, Agoda, MakeMyTrip, Goibibo, and other supported channels from a single dashboard.

Yes. Room inventory and rates are synchronized across connected channels in real time, reducing the risk of overbooking.

Guests can communicate with the hotel using WhatsApp to ask questions, request services, receive booking updates, and get assistance. Hotels can respond efficiently through the Guestcare365 platform.

Yes. Hotels can configure automated messages for booking confirmations, check-in reminders, welcome messages, payment reminders, feedback requests, and more, subject to applicable WhatsApp policies.

Yes. We use industry-standard security measures, including encrypted communication, secure cloud infrastructure, role-based access controls, and regular security monitoring to protect guest information.

The hotel remains the owner of its guest data. Guestcare365 processes data solely to provide the contracted services, in accordance with applicable laws and our Privacy Policy.

Promotional trials may be available from time to time. Please contact our sales team for current offers.

Yes. Hotels can upgrade to a higher plan at any time. Additional charges may apply based on the selected plan.

Yes. You may cancel your subscription in accordance with the Guestcare365 Cancellation Policy. Access will continue until the end of your current billing period unless otherwise specified.

We offer customer support to assist with onboarding, training, technical issues, and general product queries. Support availability may vary depending on your subscription plan.

Most hotels can be onboarded within a few business days. Larger properties or projects requiring custom integrations may take longer.

Yes. Guestcare365 supports integration with selected third-party systems, including PMS solutions, payment gateways, communication platforms, and other hospitality technologies, subject to compatibility.

Yes. Guestcare365 is a cloud-based platform and can be accessed securely from desktops, laptops, tablets, and smartphones with an internet connection.