Guestcare365 is a Software-as-a-Service (SaaS) platform providing hospitality technology solutions. This Refund Policy explains when refunds may or may not be available.
Subscription Fees
Subscription fees paid for annual plans are generally non-refundable once the subscription has commenced.
Implementation & Setup Charges
Implementation, onboarding, configuration, customization, migration, training, and deployment fees are non-refundable after work has started.
Trial Period
Where a free trial is offered, customers are encouraged to evaluate the Services before purchasing a paid subscription.
Duplicate Payments
If a customer is accidentally charged more than once for the same service, Guestcare365 will verify the transaction and refund the duplicate payment.
Billing Errors
If you believe you have been billed incorrectly, please notify us within seven (7) days of the transaction. We will investigate and, if an error is confirmed, process the applicable refund or billing adjustment.
Service Unavailability
Refund requests arising from temporary service interruptions, scheduled maintenance, internet connectivity issues, or circumstances beyond Guestcare365's reasonable control are generally not eligible for a refund.
Cancellation During Subscription
If a customer cancels a subscription before the end of the billing period, access will continue until the subscription expires. No partial or prorated refund will be issued unless otherwise agreed in writing.
Refund Processing
Approved refunds will be processed using the original payment method, typically within 7–15 business days, depending on the payment provider or financial institution.
+91 73280 94500
sales@gusestcare365.com
